Emergency
Emergency

022-61746098 / 61746099

022-61746098 / 61746099

Appointment
OPD Appointment

022-30918989 / 61548989

022-30918989 / 61548989

Health At Home
Health@Home

022-61746069 / 26469985

022-61746069 / 26469985


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FAQ'S of Customer Care
What is the hospital address?

724,11th Road, Near Khar Telephone Exchange, Khar(W),Mumbai-400052

What are the different types of rooms in your hospital?
  • Twin Sharing
  • Deluxe
  • Premium Deluxe
  • Suite
  • Day Care
What is the acceptable mode of payment?

You may pay by cash, credit / debit card, demand drafts or pay orders, NEFT and RTGS. The hospital routinely does not accept cheques.

What are the visiting hours?
Area Weekdays Sundays and Public Holidays
Rooms 5-8 pm 11am to 1 pm
Intensive care Units 5 -7 pm  
Can I bring food from my home?

The hospital has a qualified and well trained team of dieticians and kitchen staff to cater to all your dietary needs. No outside food is allowed in the hospital.

Where do I collect my pending reports post discharge?

You may collect the pending reports from the OPD report dispatch counter, on production of the pending slip on any working day

Can we buy medicines or consumables from outside?

Outside medicines or consumables are not allowed for in patients.

Do you provide ambulance services?

Yes

Do you have telephone facilities for patients in the hospital?

Every private room has a telephone that enables you to make calls within/outside the hospital. Please dial 6 and then the room number to make calls directly to the room from outside. No calls are permitted in the critical care units.

Are Children allowed in to visit the patients in the hospital?

Children below 12 yrs are not allowed to visit the patients in the hospital.

Do you have parking facility available in the hospital?

A separate parking tower facility for valet parking is available to ensure that your car is safely parked as this area is residential area where parking is prohibited. Applicable parking charges @ Rs.30 per hour would apply.

Can the room be retained, if the patient is shifted to ICU?

Rooms must be vacated on transfer of patient to ICU or any other ward as there would be other patients in need of the room. We have rehabilitation rooms / serviced apartment facilities available as an alternative.

Do you allow gifts, flowers, sweets, toys, pillows for the patients?

As part of the hospital protocol, none of the above are permitted to be taken inside the hospital.

Is there a place available for relative to have Home Food?

We do not have the facility for the relative to have their home food when in the hospital premises. We have a pantry service and room service facility available for the relative.

FAQ'S of Admission & Billing
WHAT WILL BE THE DIFFERENCE IN CHARGES IF I SELECT A SINGLE ROOM INSTEAD OF TWIN SHARING ROOM?

The only difference would be in bed charges, investigation, doctor fees, and possibly a 20 to 25 percent difference if it involves a surgery/procedure. Otherwise pharmacy and material charges are same across classes

WHAT ARE THE DIFFERENT TYPES OF ROOMS IN YOUR HOSPITAL AND WHAT ARE THE CHARGES?
BED CHARGES: DAYCARE TWINSHARING DELUXE PREMIUM DELUXE SUITE
REGULAR 2500/- 4000/- 6500/- 8500/- 12000/-
ICU - 5000/- 7500/- 9500/- 13000/-
What are the check-in and check-out timings?

Check-In / Check-Out time is 11.00 am. After 11.00 AM, bed charges for the next day will be applicable.

How are bed charges calculated?

The bed charges accounting cycle is 11am to 11 am. You are requested to contact the billing department or the admission counter for further details.

How should one reserve an OT or a bed?

An OT booking can be done with a doctor's prescription, or the treating doctor may reserve it on the patient's behalf. Beds are allotted as per reservation and availability, depending on the patient's class preference. We do not have a bed booking system.

Does reservation get confirmed by choosing of room?

All efforts will be made to allot you a room of your choice. However, please note that allotment of rooms would be subject to availability of the particular choice of room at that given time.

What is the acceptable mode of payment?  

You may pay by cash, credit / debit card, demand drafts, pay order, NEFT or RTGS. The hospital routinely does not accept cheques.

What are the emergency charges?

Emergency Charges (1.5 times) will be applicable on a surgery, if the same is performed between 8.00 pm and 8.00 am, and on Sundays and Public Holidays.

What is the procedure of refund of money paid?

Refunds amounting to Rs.20,000/- and above will be made through crossed cheques only. If a deposit has been paid by credit card / debit card, then the refund will be made through cheques only, irrespective of the refund amount.

Can I have my cashless facility availed at your hospital?

We have tie up with various Third Party Administrators (TPA) for cashless benefits. Please contact the TPA desk for the same.

What is 'Day Care'?

As technology advances, hospital stays reduce. Several procedures are now done without a patient being admitted. Day Care caters to patients undergoing surgeries or procedures that don't require an overnight hospital stay. All minor, intermediate and major procedures like Cardiac Catheterisation, Cataract with IOL, etc. can be performed in Day Care.

For a Day Care procedure, can a patient book a single room, if he/she doesn't want to share a room?

Yes, a patient can choose his/her room type. However then, the room charge will apply as per the bed class, and not as per the Day Care Charges.

Can a patient be transferred to higher class after admission?

Yes, this may be done subject to availability of a bed in the desired class, and all charges shall be billed for the higher class retrospectively.

What does the hospital charge for a surgery?

We can only estimate charges based on the type of surgery and the doctor. Your doctor would advise you on the grade of the surgery. Other charges depend on bed classes which are: Day care 2500/-, Twin Sharing: 4,000/-, Deluxe: 6500/-, Premium Deluxe: 8500 and Suite: 12000/-, per day.

FAQ'S of OPD related
WHAT ARE CONSULTATION CHARGES APPLICABLE FOR THE DOCTORS IN THE HOSPITAL?

Consultation charges vary from Doctor to Doctor. The charges vary from Rs. 1000 to Rs. 2000 along with a one-time registration fee of Rs.100 when the patient comes in for the first time.

Below is consultation charge cycle:

  X* Y* Z* Within 90days (w.e.f 1st visit charge.)
1st Visit Charges: 2000 1500 1000
1st Follow-up: 1250 1000 750
2nd Follow-up: 1250 1000 750

Note: (X, Y, Z are consultation charge-type)

After 90 days OR 2nd Follow-up, whichever is earlier, the respective 1st visit charge and cycle will be applicable..

WHERE CAN I BOOK THE APPOINTMENT FOR CONSULTANTS?

For any consultant appointment, please call on 022-30918989/ 61548989.

WHERE CAN I BOOK THE APPOINTMENT FOR HEALTH CHECK-UP?

For any Health Check-up appointment, please call on 08879001670 / 022-26469999 / 6174600.

WHAT ARE THE PAYMENT MODE FOR OPD BILLING?

OPD billing payments are accepted in cash, Debit/ Credit card & demand draft or RTGS in the name of 'Hinduja Healthcare Limited'. We do not accept cheque payment as per our policy.

IS THERE ANY CASHLESS FACILITY FOR HEALTH CHECK-UP?

There is no cashless facility for Health Check-up.

WHICH TEST CAN BE ADDED AS ADD ON TEST FOR HEALTH CHECK-UP?

Any test available except for the consultation / actual procedures can be added . An additional 10% discount can be availed if the guest chooses to perform the additional tests on the same day as the health check-up.

WHAT IS THE DIFFERENCE BETWEEN 2 D ECHO & STRESS TEST?

ECHO

Ultrasound/Sonography of the heart is a procedure where jelly is applied on the chest and then pictures are taken in different angles with the help of a probe. It helps to detect the structural abnormality of the heart muscles and valves.

STRESS TEST

ECG electrodes are placed on the chest with cables attached to a machine to record the electrical activity of the heart. It helps to detect the functional capacity of the heart under physical stress.

WHICH DOCTORS ARE AVAILABLE IN CASAULTY?

In casualty, a Casualty Medical Officer (CMO) is available 24X7 to attend to Medical emergencies.

WHAT IS THE EXTENSION FOR IPD AND WHERE CAN PATIENT CONTACT DOCTORS?

Patients can call up the casualty department if there is any medical emergency or the admission counter for any any query related to admissions. The respective extension numbers are:
Extn: Casualty 6098/6099, Admission: 6031/6032

CAN I CONSULT CONSULTANT WITHOUT APPOINTMENT?

All Consultants can be seen only with prior appointments in the OPD.

WHAT TIME CAN I COME FOR ANY BLOOD TEST/INVESTIGATIONS ? IS A PRIOR APPOINTMENT NEEDED FOR THE SAME?

No prior appointment is required for blood investigations, patient can walk-in for the same.

The timings are as follows:
Blood Test: OPD 7am to 10pm (Except Sunday & Public Holiday/EMERGENCY BLOOD TEST COLLECTION 24X7), For other investigation kindly check with respective department.

WHERE I CAN COLLECT MY INVESTIGATION REPORTS?

All investigation reports are available at OPD Building, Ground floor from 7am to 9.30pm (except Sundays & public holidays).